This describes the essential skills and knowledge and their level required for this unit

Essential knowledge

The candidate must be able to demonstrate essential knowledge required to effectively do the task outlined in elements and performance criteria of this unit manage the task and manage contingencies in the context of the identified work role

This includes knowledge of

Client requirements in relation to information appointment scheduling available support services and specific service delivery issues

Potential risks relevant to the practice and associated risk mitigation strategies

Practice appointment scheduling and client follow up systems and procedures

Practice policies and procedures in relation to addressed duty of care and service delivery requirements

Practice policies procedures and systems relevant to delivery of client services

Practice security procedures and systems

Practitioner requirements re information equipment and other resources

Quality cost and associated requirements relating to equipment and consumable resources relevant to the practice

Requirements relating to storage handling maintenance and currency of equipment and consumable resources

Essential skills

It is critical that the candidate demonstrate the ability to effectively do the task outlined in elements and performance criteria of this unit manage the task and manage contingencies in the context of the identified work role

This includes the ability to

Collate information about qualities of practice consumables

Develop and manage practice budgets relating to equipment information and consumable currency requirements

Identify viable options for the practice in relation to equipment and materials in line with budgetary and planning constraints

Implement risk mitigation strategies to address identified risks for practice

Manage appointment scheduling to address client and practitioner needs

Monitor and record actions that support attention to duty of care

Promote implement and manage work attitudes and practices that reflect awareness of the importance of a range of aspects of sustainability

Prepare an equipment maintenance and renewal plan and costing

Undertake a cost benefit analysis relating to quality and currency requirements of equipment and materials

Undertake research into options relating to equipment and consumable resources to address identified practice requirements

The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria Required Skills and Knowledge the Range Statement and the Assessment Guidelines for this Training Package

Critical aspects for assessment and evidence required to demonstrate this competency unit

The individual being assessed must provide evidence of specified essential knowledge as well as skills

Consistency of performance should be demonstrated over the required range of situations relevant to the workplace

Where for reasons of safety space or access to equipment and resources assessment takes place away from the workplace the assessment environment should represent workplace conditions as closely as possible

Access and equity considerations

All workers in the health industry should be aware of access and equity issues in relation to their own area of work

All workers should develop their ability to work in a culturally diverse environment

In recognition of particular health issues facing Aboriginal and Torres Strait Islander communities workers should be aware of cultural historical and current issues impacting on health of Aboriginal and Torres Strait Islander people

Assessors and trainers must take into account relevant access and equity issues in particular relating to factors impacting on health of Aboriginal andor Torres Strait Islander clients and communities

Context of and specific resources for assessment

Assessment must be completed in the workplace

Relevant guidelines standards and procedures

Specific client group needs may include:

Regional requirements may include:

Communication requirements may occur in:

Information may include:

Client appointment needs include:

Additional support needs may include: